Office Visit FAQ


How do I prepare for an appointment?

To schedule an appointment, please call 1-888-992-0019. Our front desk is able to help schedule your appointment on most weekdays. If we are unable to answer your call, please leave us a message with your phone number and appointment request.

We recommend calling us a few days or a week in advance of your preferred appointment date. Follow-up appointments should be made as soon as possible to ensure that you have an appointment time that’s most convenient for you. As always, if you need urgent care during office hours, give us a call and we will do our best to have you seen that day.

If you are a new patient, please make sure to fill out your patient information form found in the Patient Forms section of our website. This will save you time after arriving at the office.

What should I bring to my appointment?

Please arrive at least 10 minutes before your scheduled appointment time. New patients should arrive at least 15 minutes before their appointment time. Be sure to bring your current insurance card to each appointment. If you have a designated clinic or physician name on your insurance card, this means that you need a referral. Please note that your payment will be due at the time of your appointment. Please notify the front desk of any insurance, phone number or address changes.

If you need to change or cancel an appointment, please call our office in advance when possible. If you do not contact us regarding a cancellation, we charge a cancellation fee of $25.

Please bring the following to your scheduled appointment:

  • Your insurance card
  • A list of your current prescription and/or over-the-counter medications, including dosage and frequency
  • Pertinent information regarding your medical and surgical history
  • Registration and patient history forms from our website


How do I get refills for my prescription?

It is our policy to fill routine prescriptions during scheduled office visits. It is our intention to provide you with ample medication until you need to return for your next visit. Please contact your pharmacist for refills, allowing 48-72 hours for refill requests.

Narcotics, pain medications and sleeping aids cannot be refilled over the phone.

I think I have an infection. Can you call in an antibiotic for me?

There are many types of infections that need various types of treatments. Diagnosing and treating patients over the phone does not give you the high level of care you and your family deserve. We will be happy to work you into our schedule right away so that you can have timely, appropriate medical care. Antibiotics that are not taken properly or are taken for non-bacterial infections lead to antibiotic resistance and “superbugs” that are becoming a serious medical problem in the US.

How do I request to have my records transferred over to Dr. Shu?

We don’t accept other records until you are an established patient. We strongly prefer that you release your records to YOURSELF and bring them in. We often don’t need your entire chart, and we will make copies of the pertinent information necessary to complete your medical records.

How do I request to have my medical records transferred to another doctor?

Please send a signed release for medical records with an address or fax number, along with a $25 processing fee, and we will take care of the transfer.

How can I get a copy of my medical records from One Stop Medical Center?

Signed authorization is required for all requests to transfer medical records. This can be accomplished the following ways:

  • In person at One Stop Medical Center
  • By mail: One Stop Medical Center, 6545 France Ave S, Suite 480, Edina, MN 55435
  • By fax: (952) 922-9998


Where do patients undergo blood work and imaging tests?

All labs and imaging tests are conveniently done in the same building.

When will I hear back about my lab and x-ray results?

We usually receive faxed results within a few days. Some results take longer depending on what was ordered. The biopsy results take at least one week. Keep in mind that no news is good news, but if you want to hear back one way or another, please contact the office. Minor abnormalities are discussed at the follow-up appointment.

Can I get a copy of my lab results?

We are happy to provide you with whatever documents you need. Either drop by the office anytime we’re open, or call us with a secure fax number or address that we can send your results to.

What are the benefits of office procedures?

Dr. Shu performs high quality procedures in his office. Our patients benefit from having procedures performed in a familiar and often less expensive environment. In contrast to procedures done in an inpatient setting, there is no facility fee for office procedures. Continuity of care is enhanced. Our patients also benefit from earlier diagnosis and treatments for a more efficient process.

How do I get a referral to a specialist?

Our policy is that an office visit is required for all new referrals to a physician or for medical conditions for which you have not been seen in our office. Our referral coordinator will be glad to answer your questions by phone or e-mail. Retroactive referral authorizations will not be made.

How do appointment payments work?

Payment is expected at the time of service. We accept cash, checks, VISA and Mastercard. Most patients have insurance, and payments are obtained by billing the contracted insurance provider. Appropriate patient portions are collected at each visit.

What is your policy regarding confidentiality of my medical information?

We follow all federal HIPAA guidelines for confidentiality of your health information. All patients are given a copy of these policies. If you need another copy, please ask our office staff.

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